You can return a product for up to 30 days from the date of purchase. After 30 days from the purchase date, a refund cannot be offered. Your order date can be found in your email confirmation that was received upon initial purchase. To be eligible for a return, the item must be unworn and unwashed (free of any stains from makeup, deodorant, hair, or wear) and in original packaging.
Before you Process a Return:
All returns must be correctly processed through firstname.lastname@example.org. KappaCrew items sent to our distribution center without a return done through email@example.com will be discarded upon receipt.
- By issuing a return to KappaCrew, you agree to the terms of the Return Policy.
- The return shipping costs are the customer’s responsibility.
- If the return does not meet the criteria above, the return will be rejected and discarded by KappaCrew and a refund will not be issued.
- KappaCrew will not send back rejected merchandise to the customer.
- If you are returning a “gift”, you will need the zip code to the shipping address and order number used to place the order.
- Original shipping fees are non-refundable.
- KappaCrew does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center.
Damaged items must be reported/emailed within 3 days of receipt with photos attached to firstname.lastname@example.org. If not reported within 3 days, we will not issue replacements. KappaCrew is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3-day window of receiving the item.
If you have received an incorrect item, please contact email@example.com within 3 days of receiving your order with a picture of the items and packing slip.
Considered “final sale” and may not be returned for store credit or a refund.
- Gift cards
- Sale/Clearance items (as indicated on the product page)
- Exclusive Drops
- Items sold at Pop-Up Shops
- Products considered "Final Sale" (as indicated on the product page)
To Process a Return: Domestic and International Customers:
By processing a return you acknowledge and have read our entire Return Policy and understand the Terms.
Please email firstname.lastname@example.org to begin to process a return. Please include the order number, zip code to the shipping address, and which items you would like to return.
Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. By processing a return through our Customer Support and sending your items back, you will receive a refund once the return has been approved. KappaCrew is not responsible for the cost of shipping items back to our Distribution Center or the cost of shipping a new order once your return has been processed.
Reserved Rights Regarding Returns:
KappaCrew reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing”.
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potentially fraudulent or criminal activity.
- KappaCrew items sent to our distribution center without a return processed through email@example.com will be discarded upon receipt and will not be refunded.
Similarly, KappaCrew™ reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Refunds for Returns:
Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.
Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved, your refund will be processed and a credit will be applied to your original method of payment within 5-7 business days.
If you used store credit or a gift card to make a purchase and returned items from your order, you will be refunded back on the store credit/gift card. There will be no monetary exchange for returned or canceled orders made with a store credit or a gift card.